Expense Inbox: Fixing Missing Info

Sometimes receipts don't have all the information needed, or the AI can't extract certain fields. When this happens, Expense Inbox will send you an interactive email to request the missing details.

When You'll Receive a Missing Info Email

You'll get a request email when:

The job number is missing or unclear
The vendor name can't be identified
The total amount isn't found

How to Reply

Simply reply to the email and provide the missing information using this format:

For Job Number

Job #: [ 235 ]

For Vendor Name

Vendor Name: [ Home Depot ]

For Amount

Amount: [ 254.57 ]

For Multiple Fields

Job #: [ 235 ] Vendor Name: [ Home Depot ] Amount: [ 254.57 ]

After You Reply

Once you send your reply:

Processing - The system extracts the information from your email
Validation - Ensures the data is complete and valid
Expense Creation - Creates the expense in Jobber
Confirmation - Sends you a confirmation email

This usually happens within seconds to minutes of your reply.

Tips for Quick Processing

✅ Do:

Reply directly to the request email (don't create a new email)
Use the suggested format shown in the email
Include all requested information in one reply
Keep your reply simple and focused

❌ Avoid:

Deleting the original email thread
Adding unrelated information
Forwarding instead of replying
Waiting too long (requests expire after 30 days)

Troubleshooting

Problem: "I replied but nothing happened"

Solutions:

Make sure you replied (not forwarded)
Check that you used the correct format
Look for a bounce or error email
Wait a few minutes and check Jobber

Problem: "I made a typo in my reply"

Solutions:

Manually update the expense in Jobber
Contact support if needed